Support
Ridio is a book reader that illustrates what you read with AI. Here's how to reach us, plus the questions we get most.
Get in touch
We reply within 2 working days. Tell us which device you use and, if you can, what you were doing when the problem happened.
Do I need an account?
No. Ridio has no sign-up: your library, your characters and your images live on your device.
What's free and what isn't?
Reading your books is free, including the classics bundled with the app. Generating AI illustrations requires an active subscription or a credit pack — there is no free allowance.
How do I cancel my subscription?
In Settings > your Apple ID > Subscriptions, on your own device. Renewal stops at the end of the current period and you keep access until then.
I changed phones or reinstalled — do I get my plan back?
Yes: open the paywall (or Settings) and tap "Restore purchases". Images you already generated, however, live only on the device that created them.
How do I report an image?
Every illustration has a "Report" button that emails this same inbox, and another to delete it instantly. We review every report.
How do I delete my data?
Uninstalling the app removes everything, and Settings lets you clear the library or the images separately. We never store your books or images on a server.
Is my whole book sent to the AI?
No. Only excerpts from the page you are reading, and only after you opt in. Full detail in the privacy policy.